The Swedish Club’s Member Satisfaction Survey 2017
The Club’s recent member and business partner survey brought encouraging feedback, with 98% of respondents ‘satisfied’ or ‘very satisfied’ with the Club as their insurance partner. “Although the results are high, we always strive for further improvement in all areas,” says Lars A. Malm, Director, Strategic Business Development & Client Relations.
The survey, previously carried out every second year, is now being sent out annually. “It’s important to emphasise that the whole survey is followed up; we look carefully at the responses to pin-point areas we can work on,” says Lars. “The basis of this survey is how our members and business partners perceive the Club’s service quality, response speed, and how we handle claims.”