Member Complaint
Caring for our members is the heart of our business. We are committed to delivering top-quality service at all times. If we, in any way, do not deliver according to your expectations we are very eager to hear from you.
Complaint procedure
If you are dissatisfied with a decision or how a matter has been handled, please follow the steps below:
- Request a second review
Contact the responsible claims handler or underwriter for a reassessment of the decision. - Escalate to the Area Manager
If the outcome of the second review is not satisfactory or if your concerns remain unaddressed, submit the complaint to the relevant Area Manager. - Request a final review by the Complaints Committee
If you still are dissatisfied, you may request a final review by The Swedish Club´s Complaints Committee. The Complaints Committee comprises members of the management team, selected to ensure a balance of in-depth knowledge and objectivity.
Submitting a complaint
Submitting a complaint is free of charge.
Complaints, questions or feedback can be submitted via email or postal mail:
Email: complaint@swedishclub.com
Postal Address:
The Swedish Club Complaints Manager
Gullbergs Strandgata 6
P.O. Box 171
SE-401 22 Gothenburg
Sweden
To be able to address your complaint in the best possible way, please submit the following information:
- The topic of your complaint,
- A summary of the issue, and
- Your contact details.
Providing as much detail as possible will help us resolve the matter efficiently. You may choose to submit your complaint anonymously, but including your name and contact details allows us to respond directly.
Dispute resolution
You have the option to escalate a complaint to an external dispute resolution body or pursue the matter through a general court. The specific dispute resolution body and general court applicable will depend on the terms outlined in the underlying insurance policy. For all other disputes, the Nordic Offshore & Maritime Arbitration Association and the Gothenburg District Court have jurisdiction.
Complaints Manager
The Director Corporate Legal serves as The Swedish Club´s Complaints Manager.